Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. This is a very common mistake made worse by the press. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Ask questions and share tips with other people 24 hours a day. Job Responsibilities: Undertake poling when required Work on If the work is not complex, they'll carry out all the external work required. . Was the First Engineer who the complaint was about actually a Qube Engineer? Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Phone Engineer My background-why I left the BT Openreach Job I loved These cookies will be stored in your browser only with your consent. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For You might not need a visit, just the right advice and help to identify the problem! [ link to this post] I have a line fault that needs to be fixed. Damage to equipment within your premises caused by lightning or power surges. My dad said we needed the one downstairs which he had already disconnected. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. BT Openreach What a great place to work! The engineer first needs to turn on the cable that runs from the street cabinet to your property. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Find out more about the BT Business app and how to download it. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You also have the option to opt-out of these cookies. Openreach is the UK's digital network business. They will try and get you . Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Although I would guess your fault will probably be picked up on Monday morning. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Please only call if you have a letter from the government saying you are high-risk. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. 22h52, Hi. @katenoblett. Daniel Mark - Area Manager - Openreach | LinkedIn The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. @richthestag. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. A specific time cannot be given and access must be available for the entire slot. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. When you contacted BT, it said it had not booked that engineer and did not know about the work. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. 8.40 for each calendar day that the service is not repaired. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Ask questions and share tips with other people 24 hours a day. Replying to . If you aren't available, someone over 18 will need to be around. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. We need our broadband but have been told that it could take days to fix. The cookie is used to store the user consent for the cookies in the category "Analytics". Working Hours at Openreach | Indeed.com Do I have to pay for this visit? BT Openreach apprentice engineer Tom Dickenson: A Day in the Life If you cant change your appointment, chat online or call us and we'll do it for you. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Come home no Internet. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! This field is for validation purposes and should be left unchanged. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Within 10 working days, Openreach will have completed their survey. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Call us on0800 800 150to discuss your installation. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. I could not recommend working for BT Openreach at all. Announcements, Guides & Community Updates. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Openreach creating 5,300 new jobs to speed fibre rollout To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. The live chat person wasn't at all helpful and actually closed the chat without resolution. CDM Expert - Asset & Inventory Management - BT - LinkedIn My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. If you already have an ONT, its very quick to get connected. Answered: Openreach engineer didn't turn up! | Sky Community Anyone else had this? BT. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Darlington, United Kingdom. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Read about our approach to external linking. 01-04-2021 Not really a good service from BT. Solved: Invisible hole diggers - BT Community - BT Broadband these comments are my own and in no way represent any company that i may or may not be linked too. Try their website here. Civil's don't have to give the hrs travel time as you have to start at a yard. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Jobs at Bt Openreach - Civil Poling Engineer Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Openreach will then be in touch to arrange when they can complete the work at your premises. The ISP said it can take up to 72 hours. Openreach hiring Openreach Engineer - Trainee in London, England A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. The application process - Apprentices - Early careers - BT These cookies ensure basic functionalities and security features of the website, anonymously. Training is rushed, clothing is poor and supervisory support is weak. A specific time cannot be given and access must be available for the entire slot. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Suggest you contact openreach as this is BT Retail /Consumer forum. We have a range of ways to get in touch for new and existing customers. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. on Members of the Communication Workers Union (CWU), including call centre. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The cookies is used to store the user consent for the cookies in the category "Necessary". Openreach | LinkedIn Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. How long is the appointment? BT Openreach Engineer - if you can't book a visit try an independent Well remotely activate a port on the ONT. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. You were left wondering if this was just a temporary fix. Man found dead after Abergwyngregyn river search named - BBC News . It was reported a yesterday (I think). More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. This cookie is set by GDPR Cookie Consent plugin. Working from home no service passing the buck. The installation takes around three hours and the Openreach engineer will need access to your property. Work programme gives an insight into life as an Openreach engineer The re-branding exercise actually started, in a very low-key way, a few short . An engineer visit is requested, and no fault is found. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Replying to . You might not need a visit, just the right advice and help to identify the problem! Theyll aim to do this within 5 working days of you placing your order. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Openreach aims to connect 20. What is BT Openreach? Everything you need to know BT Openreach apprentice engineer Thomas (Tom) Dickenson. Monday 9th June 2014. BT SFI2 Engineer Visits - activereach Ltd. Work Experience. . Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Log intoorder trackerusing your BT ID or order reference and postcode. Simon Donegani - CER / Field Insights - North England - Openreach New Phone Installation for Broadband | How Long Does it Take? What's But it changed its tune when the Observer got involved. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. 2. Openreach Trainee Engineer Reviews | Glassdoor In your case, communication between the two appears to have broken down badly. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Then just follow our step-by-step guide to install your broadband yourself. Accept cookies to experience the full functionality of this page. If a charge is likely, well let you know. Log into order tracker using your BT ID or order reference and postcode. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. I need an engineer to come to my premises to fix a broadband fault. The union was . Caught between BT and Openreach over our cut telephone line Your salary - Providing support for Service and Commercial inventory. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. 10 reasons to work for BT Openreach - VERCIDA Openreach - how long to fix a fault - Edugeek The cookie is used to store the user consent for the cookies in the category "Other. . If you need help email your.problems@observer.co.uk. This website uses cookies to improve your experience while you navigate through the website. Noisy faults often dont show up on a line test result. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. 12h52. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. 1. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. @bt_uk. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Is Openreach a Good Company to Work For? - How I Got The Job When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). 'Openreach' Engineer walked out after unable to re - BT Community And once you've got some experience under your belt, there should be opportunities for overtime. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. 13h06, I just wanted to provide to the mods and@NeilO. Hence, the addition of working experience gained from Openreach can truly be like a milestone . 30-03-2021 The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Mar 2018 - Present5 years 1 month. Register (or login) on our website and you will not see this ad. Some advice for working as a Civil Engineer with Openreach The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Sustainability, Northern BT to merge divisions, Openreach strike actions ends BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Theres no charge for most engineer visits. Contact BT | Call us or chat online | BT Help BT Openreach SFI2 Engineer Visits. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Faulty equipment like a telephone or router not covered by a maintenance contract. Ring sky told an engineer will come out in the next 48 hrs. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. (adsbygoogle = window.adsbygoogle || []).push({}); We also use third-party cookies that help us analyze and understand how you use this website. If the engineer is already working on the fault, then you won't be able to change the appointment. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Normal for Openreach is 5 days a week 7.12hours a day. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. First, Openreach will send an engineer to assess how much work is needed. To change your appointment: You can also easily change engineer appointments using the BT Business app. . So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Your just as rude! The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. You'll find up-to-date details of all charges and pricing information in BT Price List. In 1987 I began a career as a British Telecom Engineer. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. If the work is not complex, theyll carry out all the external work required. 2023 BBC. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Well arrange a convenient appointment when both you and the engineer are available. "Where talent is a dwarf, self-esteem is a giant. on 15h06. Huge 130m Boost for Grain's UK FTTP Broadband Rollout business and public sector, Media BT argued that you still received a partial service. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. View Vacancy : Openreach Trainee Engineer (BT) - Planit BT won't send no one out because @SkyHelpTeam are my provider. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. I'm wondering will there be engineers working on a saturday? Do openreach work bank holidays? - Plusnet Community You can view these money saving ideas by clickingHERE. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Ex open reach engineer here, up until 5ish years ago. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact &