ROSS policy states we cannot accept any merchandise that has been worn washed or altered. For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. Email: whitefish bay property tax records. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. Remember that youll still need the purchase receipt. I called Ross customer service to get an answer to this question. Went to Ross at the Kendall and US1, Miami, Fl. What to Do When a Debit Card Is Charged Twice? - The Nest The Ross return policy is 30 days, allowing customers to bring their items back to the store. Fish Skinner Lake. Ross Return Policy - Refund & Exchange No Tag and Receipt Unfortunately, she didn't say anything and I thought that my card had been refunded. The customer service is unbelievably horrible. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. When I finally tried on the dress at home the tag was missing. It's like "Thanks for your money, now f*ck off! Its also important to note that youll be stuck with store credit for the current selling price of the furniture. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! If not, we will need to see a replica of that item from within our store. I won't but a thing from that ratty store again. Will Ross refund my money for this without the tag and it on the receipt? I was little surprised. Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. I requested a manager and he was the manager. At the end of the day the Manager nor her team cared. What happens to merchandise that does not sell? I was never told I could not return an item that had been marked down. 3. Credit card/debit card refunds depend on your bank. She then asked for my receipt. Thank you. I was like wow he never even left the store, but because he opened it its non refundable. Ross Return Policy Guide - Yo! Free Samples Returns & Refunds - Walmart.com Yes, you can. The cashiers are highly disrespectful and forget about them ever saying thank you. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. Debit and credit card refunds will be available in up to 10 business days. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. I bought a nice flowy cover and I don't really find it appealing anymore. article at here. Again, the return wasn't denied. I bought a pair of shoes for my son. Can you help me locate merchandise? All the unused and original items are valid for in-store returns. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. In most cases your refund will automatically go back to the original form of payment used for the purchase. She then threw the items at me and knocked over a suitcase I was returning and said I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. Returns & Refunds. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Response was yes they should but sorry. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. For further assistance, we also recommend you check out the official return policy page of Ross.com. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. Am I able to return/exchange these items? Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. I tired on the costume and it didn't fit. I went 3 times to Ross to returned hyperdunk nike shoes. Crappy store, we don't need these type businesses in our town. I didn't notice the credit until I had arrived at home. She didn't care that there was ta long line of customers waiting to pay. Really the worst experience ever! Please keep this in mind next time your purchase with your debit or credit card. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. Ross Return Policy Debit Card - sfldefenders.org Ross employee. Dont worry. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. Can I still return them? It takes days for my bank to refund the money. Don't shop at Ross if you don't like it! Thank you. I wouldn't want to waste my money if they are just going to give me a broke earbuds. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! Note: This discount is only good on Tuesday. If the transaction fails, then the online service will provide the appropriate failure message. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. Learn about refunds on Google Play in EEA countries and the UK I was a loyal consumer at Ross atleast once, probably twice a week, until now. 2023 Ross Stores, Inc. All rights reserved. Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. Ross Stores uses a refund verification system. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . It's called being lazy and entitled. Letter. Refunds. By submitting this form, you have read and agreed to ourTerms of UseandPrivacyPolicy. Does Safeway Sell Stamps? I had the receipt as well but the store manager said that I cannot return them as they are worn. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. On Monday, I wore my purse proudly. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. I've only wore it twice and I cut the tag off. 12. Now, I have never seen a pair of women's short that cheap. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. If you want a cash refund, you must wait 5 business days for the check to clear. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Went to Ross for an exchange. gifts for Christmas often do not come with a receipt. But what happenes when your store manager doesn't follow that code? I walked back home with shoes no one can wear amd out of $49. you don't want to look up the items one the receipt??? The purse with tax, it was $21.74. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. UGH! 3)keep the tags if you need to staple them to the receipt Any feedback from Ross would be greatly appreciated. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Other stores with very competitive prices that don't give you a hassle for 5 days. We have no say over this process. The cashier was asking for my ID. If your purchase was made using a debit or credit card, any refund is issued to that same card. Returned two days later to purchase matching shirt & misc., approx. TX. I shared the information with the woman who went back to the manager who gave her the credit. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. 4. Never had an issue with hundreds of products bought at Ross till today. Hope this helped. I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. Any relationship counselor will tell u that. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. I don't see what the difference is and what having an ID will prove. I was appalled!!! I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. I also explained that I loose these papers easily. If the tags are off and you don't have your receipt your damn problem. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. Response was yes they should but sorry. I had 3 at that time for a total of 41.00 dollars. The 2nd associate told the first one to leave and she took over. My experience at Ross' in Catonsville, MD was terrible. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. Anyway, they told me they could not take back liquids. The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. So I took the gown and and what happens, it was STUCK TO THE SHOE. Makes me wonder why I even still shop there. Electronics, including mobile phones (excluding Apple) and entertainment items, have a return or exchange window of 30 days. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. I have purchased a pair of white boots from Ross's. I asked. You do not even have your receipt and they are already screaming "Next!" Ross has the WORST return policy. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? So i actually work for ross & i just have to say following the rules doesn't always work. When I got home, he tried them on and it was too big. I feel they could of made an exception since the product was clearly defective. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. A signature may still be required for returns with a receipt as well. If the money is going to be used in the store, why aren't we granted the same amount? I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. 30 days. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. If you try to return something after 30 days youre NOT completely out of luck. You dont need a tag either but you will need your Id for all returns. Now I know the reason all my neighbors do not want to visit that store! Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! How to enter a debit card return? - QuickBooks V Why can they not do the same thing as Burlington? If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. PDF DEBIT CARD POLICY 1. Debit Card 2. - UCO Bank Also why Marshall's makes more money than Ross. I find it extremely unfair that they are literally ripping off customers who pay for their items. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. Although I saw the 14.99 shorts, mine came up as clearance to .49. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. Can I return items at the Ross store without the receipt? As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. They too refused to help me! Also, a lot of places ask for ID so that they can keep track of you. Plan on reporting Roses to consumers board. And it is by far the most horrible shopping experience I have ever endured. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. 11. Ross Return Policy | Ross Refund Policy | Ross Exchange Policy He added that he would accept the ID of her son who was with her. Below are the steps you can perform to enter a debit card return. The one cashier, said I will take you next. I bought a pack of hangers there. I dealt with three employees, one of which was the manager. See detailed Ross customer service rankings, employee comments and much more from our sister site. I did not walk in it and the labels and tags clearly show that it is refundable. I bought a bottle of mens cologne yesterday. You may misplace or toss your receipt because you don't think you will need it, yet later a proof of purchase is required to exchange the item or receive a refund. Disappointed. I could understand if he had left the store, but he didn't. How long does it take? They were much less than the ones I were exchanging which the Associate said it was okay. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. They did not have another belt to exchange so I wanted.a refund. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. That afternoon, my cell phone fell out of the zippered pocket. Can you help?
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