When it comes to growing a business, reputation is everything. Join the 258 people who've already contributed. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. I know several members have request a standing calf raising machine. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Good luck TruGym you are going to need it! Having booked online, I would have expected an email letting me know. Pool full of screaming kids. Join now and save 30 (no joining fee offer). Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot They offer classes which I have found very useful for my weight loss. 2023 Trustpilot, Inc. All rights reserved. I prefer to go in before work so at 6am and then use the sauna and steam room. a nice open plan gym. Ive been at this gym for nearly 2 years. No matter how many times I try to contact them I never get a response. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. I signed up back in August, waiting absolutely ages for it to open. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Good luck TruGym you are going to need it! I think the gym is great but some of the free weight equipment is getting a little tatty and old. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters. TrugymStop taking payments from new customers when you know full well that you are closed !!!! We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. ?TruGym this is unlawful and action is being taken. The money left my account and from that date I have never heard anything from them. Not helpful at all. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Companies can ask for reviews via automatic invitations. All rights reserved. A wide variety of equipment to suit your personal needs. Your experience matters. Staff are brilliant and very helpful. CON's / The gym is a mess! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Head office failed to respond to emails! why would you not notify any body ? I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Completely recommend this gym for any women that are looking for a great gym for good value for money. | Read 81-100 Reviews out of 267 Seems like nothing is ever cleaned. Good luck getting them to answer the phone. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. We also ensure all reviews are published without moderation. You can never get a response from customer service. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. TruGym is filled with good equipment and friendly staff. Absolutely flabbergasted of the audacity and attitude she had with me. Contact Us - truGym kept it quiet from staff aswell ! I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). we were never told about it and there are no signs of cctv anywhere to warn us. Not sit there and eat cakes.Ridicules customer service overall. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. ?TruGym this is unlawful and action is being taken. Try to greet customers with a smile and always be courteous and respectful. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Staff beyond rude ! It's a public swimming baths not a gym. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Your experience matters. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. It was a great gym to start off my journey on becoming the best version of my self. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Your experience matters. But the other equipment makes up for it. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Would definitely recommend to a friend especially with the ladies only facility. How many stars would you give TruGym? The gym had closed down suddenly in November 2021 and hasn't provided a refund. 14 Customer Service Resume Examples for 2023. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk TruGym Reviews | Read Customer Service Reviews of trugym.co.uk It does seem that there are other members who have also not been refunded. The showers and changing rooms are always clean and warm. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. The gym had closed down suddenly in November 2021 and hasn't provided a refund. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Stockton On Tees - AVOID!! Verification can help ensure real people write reviews about real companies. it's never the same amount and do not expect any sort of customer service! I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. The changing rooms are always clean and the same for the showers! I'm now in the process of seeking legal advice and so far it's looking positive. The response by the manager was delayed and unprofessional. Here are 8 tips for writing great reviews. Like a sauna. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Ive requested an email back and a call and have been told a customer representative will be in touch. We also ensure all reviews are published without moderation. It goes against our guidelines to offer incentives for reviews. Join the 261 people who've already contributed. Correction: non-existent customer service. Absolutely shocking customer service. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 They now refuse to refund monies taken. The Gym is crowded all the time. There is a sign on the door which states check opening dates on social media. I was asked if Id like to suspend or cancel my membership. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Author: Stephen Greet, Co-founder. The main reason that I joined is for the Les Mills Combat class. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. The gym in Luton in Parkstreet are forever changing staff . Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. The number for the centre was not being answered, neither were emails. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Poor customer service and conflicting information provided by staff! Find out how we combat fake reviews. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Our gyms come with either a sauna or steam room (some have both!) Even a reminder email could have helped, Never join this gym, Its not good. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Find out how we combat fake reviews. why is jason ritter in a wheelchair We use cookies to ensure that we give you the best experience on our website. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Gym was great but suddenly closed down with little more than a note on the door. No contract options, student memberships, corporate offers, or pay for the year up front. Companies can ask for reviews via automatic invitations. The staff, although minimal, are friendly and helpful. Submit an enquiry or refer a friend to truGym today! A nice gym and I enjoy my early morning workouts. Avoid. The branch (Chatham) don't even answer my emails now! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. How many stars would you give TruGym? I then get an email in May saying I would be charged 14 per month. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. why would you not notify any body ? Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Save your money, go elsewhere. Plus side, plenty of cardio equipment. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I'd be in two minds about renewing my membership next year. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. No on-duty lifeguard (is this actually legal!!!). Literally just paid for a day pass as the website said they were still open at stevenage. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 There are some advantages to paying your Spectrum bills online or on the My Spectrum app. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Lots of equipment to use and is open to everyone. This review is on the company and not the local gym. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anyone can write a Trustpilot review. I choose at this time to cancel our memberships and truGym continued to take money from my account. TruGym Complaints | TruGym #Fail i, Be vigilant about their policies. Here are 8 tips for writing great reviews. | Read 61-80 Reviews out of 237 After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Worst customer service ever have not had one reply to my messages or calls!! The Stockton site seems to be run on a shoestring. Most staff are very polite. Gym is always clean and range of machines is good. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Would definitely recommend to a friend especially with the ladies only facility. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I went a few times a week and they were welcoming and a great bunch of people. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Your experience matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Amazing staff who always smile when I'm swiping in and are always ready to help. typical!!!! I was paying double on a different gym and was always having problems but this is miles better. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Suggested companies are based on peoples browsing tendencies. For the price per month, this is a great gym, it has everything u need and more. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. It goes against our guidelines to offer incentives for reviews. Good equipment. Head office failed to respond to emails! Your cars are not safe! I'd be in two minds about renewing my membership next year. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Companies can ask for reviews via automatic invitations. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages.
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