Never ever again. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. They gave me specific number to call to move tickets. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. (This can normally be obtained from the transport companys website). Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Ticketek Marketplace - Buy and Sell Tickets Anyone waiting for refunds from Ticketek? Ghosted for 6 months now , please contact the Customer Service team directly for further advice about your Refund. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? It's about $1500 and I have no idea what to do next. I replied and asked for a direct line or email address to speak to management/no reply since. Abusive partner? Check to see if they have an online lodge system. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Still waiting for my refund 6 months. Companies can ask for reviews via automatic invitations. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Why should I buy from Ticketek Marketplace? What gives? New comments cannot be posted and votes cannot be cast. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Confirmation that the document cannot be replaced in time for the Booking. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Its a disgrace. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Send them an inquiry many times and they are not answering! Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence Fire A report from the fire service and/or police. Their customer service to follow up and right the problems is poor. to then often have to go to their desk at the venue to follow up the issues. For many, international travel is back on the cards. Attend participate in, take part in, use, or be present at. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. I am trying to buy tickets but it says unable to lock the ticket. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. No reply emails or any form of communication. Where documents can be replaced in advance of theBookingor on the day. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Make a report to ACCC. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Why does Ticketek Marketplace charge fees? You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I reported the scam to my credit card provider! IfYoudid not make reasonable alternative arrangements to AttendtheBooking. I've purchased a ticket and my event is tonight! The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. chevron_left, Availability & type of seating will vary & is set by the venue. Ive forgotten my password/My password has expired. Attend participate in, take part in, use, or be present at. Clunky unhelpful booking site for Mary Poppins Melbourne. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Are Refundable tickets offered on Gift Voucher sales? I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Refunds & Exchanges - Ticketek Australia Where You have not been physically examined by aDoctor prior to the date of the Booking. Ticketek Marketplace - Buy and Sell Tickets They are the shittest service in Australia. Poor service really. Ticketek Marketplace (marketplace.ticketek.com.au). Are Refundable tickets available through Ticketek Marketplace? Ticketek takes the issue of scalping seriously. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I couldn't return to where I was, no progress, the booking system repeated itself, etc. Youmade an unsuccessful request for annual leave for the date of theBooking. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia This is such scummy conduct. Voluntary relocation or where you are changing employer for a new role. Refundable tickets via tiketek not refundable? : r/sydney means a requirement to move address imposed on. In event of a Refund Application the English language version shall be the basis of settlement. On-top of that you cant call anyone to purchase ticketsTerrible. Adverse weather with no Government Agency warnings not to travel. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I've bumped the ticket by responding as recently as January 2023. No contact, no reply, nothing.You have stolen money from thousands of people who need it. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. etc.WHERE IS THE ACCOUNTABILITY? Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. A doctor cannot be You or a member of Your family. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Scalping 18. Zero stars, uselessly run, waste of a time company. I recognise the terms of service were available, but nobody reads those. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Youmade an unsuccessful request for annual leave for the date of theBooking. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. 2023 Trustpilot, Inc. All rights reserved. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Suncorp Stadium Breakdown A copy of the call out note froma nationalbreakdown recovery service. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Safe, Fast and Verified I find the app difficult to navigate. Privacy (data erasure request) If could give a minus 10 score I would. etc. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. She made time to help & sort out the transfer of tickets to this area. Any temporary relocation for work must be for a period of at least 3 months. Fire A report from the fire service and/or police. I just resold a ticketek ticket on Tixel. Where You are the business owner or registered Director, or a member of Your family is. Would I ever get the tickets! {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. In event of a Refund Application the English language version shall be the basis of settlement. More Info. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Any translation of this document from English is for assistance and information only. Can never get a refund on tickets and/or speak to someone within Ticketek. This is not an insurance policy. Sell tickets directly from your Ticketek Account. Where You are the business owner or registered Director, or a member of Your family is. Attendance at business meetings and business travel. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. We also ensure all reviews are published without moderation. Find out how we combat fake reviews. Presented by: Like. Sell tickets directly from your Ticketek Account. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Here are 8 tips for writing great reviews. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Many of us haven't booked on line since COVID started, The site is worse than I remember. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Hopeless website. Simply do not try to contact them in any way shape or form.Worst customer service. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Ticketek refunds, the true facts - The Vigilante News I have now been trying for a refund for 6 months. We use dedicated people and clever technology to safeguard our platform. Everybody else looks like a paedo. Where You have not been physically examined by a Doctor prior to the date of the Booking. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. (This can normally be obtained from the transport companys website). Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Maximum refund value will not exceed 10,000 GBP or local currency equivalent. is cancelled, postponed or cannot be fulfilled by the. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Ticketmaster Resale | ProductReview.com.au Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. The customer service was super helpful and I got the ticket value back and it sold super quickly. I paid the additional cost in checkout for refundable tickets. Emergency Services Police, Fire and Rescue Service or other Emergency Services. 2023 ProductReview.com.au Pty. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. . What to do?? i spent 2 hours online and still didn't manage to secure tickets. No way to recover tickets. Create an account to follow your favorite communities and start taking part in conversations. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. What the hell is that? failed the examination previously and had to re-sit. If you've forgotten your account details, never fear we also . I got tickets to a concert from ticketek that got cancelled of covid. The following words or phrases have the meaning shown below wherever they appear in bold in this document. A doctor cannot be You or a member of Your family. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. There is no customer service centre you can call, just an automated voice call telling you to email. How will I receive my tickets? Buy guaranteed tickets for sold out events at a fair price. Anyone can write a Trustpilot review. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Sell tickets directly from your Ticketek Account. means the unforeseen change of the date of an examination that. Released a technology that is fully flawed just like the rest of the governing bodies around the world. We/Us/Our We are the Booking agent with whom You made the Booking. The office was just as bad as the ticket fees would have you believe. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Hands down. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Just upload its fucking DEATH CERTIFICATE. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. They rapidly charged my credit card, then didn't provide the tickets. Ticketek - Refundable Press J to jump to the feed. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Are Refundable tickets offered on Gift Voucher sales? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. There is no phone number, only an email which does not get answered. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . I'd be interested whether this is something the ACCC would be interested in. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. To apply for a Refund simply click on the link in your booking confirmation email, or click here. It goes against our guidelines to offer incentives for reviews. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. It's the result of a monopoly. Easy as. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. :(, tails, they sent an email saying they has processed the refund. are the business owner or registered Director, or a member of. We/Us/Our We are the Booking agent with whom You made the Booking. means the unforeseen change of the date of an examination that. Secure Accounts Widget An incident number or report from the Police or relevant traffic authority. Please also read the General Conditions of Refund. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Reddit and its partners use cookies and similar technologies to provide you with a better experience. So sorry. ?DO NOT BUY TICKETS FROM TICKETEK! I have now been trying for a refund for 6 months. You'd think that but I had the same shitty experience with them on this front.
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