The brochure promised that participants would be surrounded by the people, the language, the food, and the way of life of the destinations on our itinerary. She was frequently the last person downstairs at our hotels to meet our bus 15 to 20 minutes after the time she told us to meet her, and did not budget in adequate travel time to most of our destinations. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. Wife and daughter were planning to go on a trip to Italy in over a year. They have tarnished their reputation and people are not as comfortable traveling with them anymore. Vrbo offered a refund after my husband lost his job. Patience. We found that participants can sign up just about any time before the trip departs. Read 131 . Kinda defeats the whole concept of insurance. While on tour, there was only one time that I felt like our group was taken to an unsafe area. Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. EF TOURS IS A COMPLETE FRAUD. The reviews of the food were always " not enough food and mediocre food". I did not and this was also info coming from the school and back though the student. ). Flexible, fee-free rebooking options Need to make new travel plans? labelled. What should I do? My mom is part of a tour departing for a 10 day trip to Europe. Not by a long shot. Settling with a debit card, a check or even a wire transfer means the money is gone. EF does indicate up front that hotels may have small rooms without air conditioning, television, or elevators, and that WiFi may not always be available. Echoing a similar suit filed against the operators of EF Tours, the lawsuit argues that WorldStrides has violated its contracts with the plaintiffs by collecting their money while failing to provide the trips for which they pre-paid. When my husband and I decided to send our daughter, we felt like one of us should go with her since she was only 15 at the time we went on the trip, and had not traveled internationally like this before. She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. They promised the moon, but did not deliver. Thailand - Wikipedia 110 comments. We also had the unfortunate luck of awful traffic. Chicago coronavirus update: Families demand refunds from EF Tours There is a $95 non-refundable deposit + $300 cancellation fee (totals to around $400). Which btw the ticket was $100!!! I am out of $4,200.00, what is EF Tours out of??? While we were aware of this upfront before the tour, it really did feel like they didnt allow enough time in any location to really see the cities we were in. I really did expect there to be more education involved in what we did while on our tour. What can a COVID-19 Future Travel Voucher be used for? It was over $8,300," Hignite said. There also seemed to be major sites in some of these cities that were not ever even an option to visit or see, due to our limited time in each city. So, no refund. Be aware of high-touch surfaces, such as handrails, arm rests, and security bins at the airport, and be sure to wash hands thoroughly after coming in contact with such surfaces, or before any meal. They are also putting about 4 kids in a room! Attention to what, though? EF Tours uses a wide range of airlines, and travelers do not get to indicate a preference. The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. If your Group Leader has rescheduled your original tour/program, the group will be moved automatically onto the new tour/program. how to get a full refund from ef tours - glowcun.com If not used for travel, a COVID-19 Voucher can be exchanged for a refund of all money paid into a travelers account less $565. It was absolutely fantastic. Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. We publish the names and emails of customer service managers. Explain the situation and ask them to dispute the charge. Anyone was allowed to sign up for the trip. Often, a brief, polite written appeal to someone higher up can do wonders. For example, while we were driving across Italy, she had our driver stop at a large gas station for a bathroom stop. Also told cancellation fee is now $400 not the $300 listed. I've been paying off a trip to Ireland/England from EF Tours for Girl Scouts for about a year. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. Whatever happens, weve seen it. This was saddening but completely understandable. have zero control or influence on these trips. EF will make accomodations for those with specific dietary needs, such as gluten free or dairy free meals. 29 Jun, 2022 . Friday 24 March - London, The O2. But in the end, Expedia was responsible for her refund; as her travel agent, it needed to work with those airlines to determine the right refund. A COVID-19 Future Travel Voucher retains the value of all money paid into a travelers account which can be applied to any EF tours or language product with a departure date prior to the COVID-19 Future Travel Vouchers expiration date. We had a wonderful group of kids who took their personal safety pretty seriously, and didnt take unnecessary risks that would put them in jeopardy. On the second night we had a traditional Alsatian dish called Flammekueche, which was sort of like a pizza with a creamy sauce. But learning seemed to take a back seat to just being in another country in most circumstances. A freaky feel to it. Against my better judgement. EF will book with whatever airline has space available for the lowest price for the group. Will this be the busiest spring break ever? Yet I received a check in the mail for $300 before I could talk to someone. 2022-2023 EF Discovery Tours Booking Conditions My daughter insisted on being signed up for her school trip in 2020. Do your trip make a suggestion about tips? One thing is guaranteed. These added stops almost always involved additional costs as well, which we were not informed of before leaving for our trip. Original scheduled departure was from May 15, 2020 September 30, 2022. (Note: Is this article not meeting your expectations? All opinions are my own, and all costs were paid out of our pocket for this experience. Do you have any questions about EF Tours that I didnt answer? If requested after enrollment and up to 130 days before departure, the fee is $195. EF is withholding $500 in administration fees, plus the $95 deposit, plus some other fee. throttle thumb display electric . how to get a full refund from ef tours. In London, the excursion was a visit to the London Eye, a giant ferris wheel type ride that gives riders a birds eye view of the city. Vol 1, #2. Sometimes it was quite obvious where our group was supposed to go, and sometimes it wasnt. But the worst experience in this hotel went to a dad on our trip, whos single room contained only a sofa. As someone who travels pretty frequently, I usually make most of my own travel arrangements, from flights to hotel reservations to activities. CPS high school students missing overseas school trips due to People are requiredLISTENrequired to purchase the Global Protection Plan. The first step to getting a full refund from EF Tours is to contact the company directly. Be sure to document all communication with your credit card company so that you can refer back to it if necessary. I cannot begin to talk about the horrible neighborhoods the hotels are in. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Thank you for your honesty! We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. I have seen some recent reviews for EF Tours and wanted to share my experiences for those who may consider using this company for a tour. Your password has been sent to the specified email address. 109 to 45 days prior to departure: Full refund less $95 non-refundable deposit, all Non-Refundable fees, and 50% of program price. In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. As a parent considering an EF Tour for my teenager, I know safety was a big concern for me. He paid Vantage $18,536. EF Go Ahead Tours also allows you to change the date of tour or destination up until your final payment day. Whatever you need, well handle it. That EF 12-Day tour was called "Europe with an Alpine Flavor." Due to traffic and bad timing we traveled. A COVID-19 Future Travel Voucher can be exchanged at any point prior to its stated expiration date for a cash refund option based on the original scheduled departure date of the tour program. IS this the only forum about this place? I sent the letter and will contact them again Monday to try and get answers. It will cover topics such as contacting EF Tours directly, filing a complaint with the Better Business Bureau (BBB), disputing the charge with your credit card company, and seeking legal advice. While not happy with that amount I understood. COVID-19 Future Travel Voucher Book and Travel with Confidence | EF Go Ahead Tours And the airlines deferred to Expedia. When Will Hawaiis Safe Travels Program End? In most cases, refunds can be issued electronically with the funds being sent directly back to your current account on file. In Paris, it was a trip to Versaille to tour the palace and the gardens. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! Ed Sheeran announces UK tour 2023 - how to get tickets | The Scotsman I checked our beds for bedbugs and thankfully did not find any. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. Our first group dinner in London was at a Korean restaurant where the group was served a hot stone bibimbap with chicken. How to Get a Full Refund from EF Tours: A Step-by-Step Guide The Global Travel Protection Plus plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. I really did expect to spend some quality time at these major historic sites. My daughters room had the same layer of dirt in the bathroom, plus a shoe print from where someone killed a bug on the wall. The deduction of $500 includes items such as the non-refundable deposit and other non-refundable fees. Hi, I recently made a deposit to my bank of 12,400. If I elect to exchange a COVID-19 Future Travel Voucher for a refund how long will it take for me to receive my refund? Im not sure if the lunch situations were like this because of our tour guide or because of EF itself. We were frequently told we could just grab a bite to eat at the train station or the airport, only to be left with minimal time and very limited options. I cancelled my daughters trip to Greece. With no more than 48 hours in any location, we expected it to be jam packed. Can I get a refund for my Marriott Vacation Club Points? Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. how to get a full refund from ef tours - tedfund.org "You can accept a travel voucher with no penalties, or you can accept a. Call 800-665-5364 to enroll, EF Tours for High School Graduates "All travelers with trips through April 30 will automatically receive a transferable travel voucher for the full amount paid (including all non-refundable payments) good through September 30,. Why is Good UI/UX Design Imperative for Business Success? EF is keeping $565 dollars needed to cover their overhead and costs to hotels and airlines but students could reschedule. Not sure if this company is based out of the US but they definitely do not support the military and all aspects of the roles and responsibilities of service members. It all depended on where we were and what was going on whether or not wed get to select a restaurant on our own or if the group would be directed to eat at somewhere specific, and if wed have lots of great choices or really limited options. I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. They are basically stealing our money and find this to be okay. And, this hotel was a truck stop on the M1. But there were several instances where visits to certain locations were dropped off our itinerary completely, and visits to other non-advertised locations were added. how to get a full refund from ef tours - igas.co.za 321. Vouchers issued and redeemed by the original traveler may not be combined with future discounts, scholarships, or other special incentives if the same discounts, scholarships, or other special incentives existed on the original tour. According to a survey conducted by Consumer Reports, one in three travelers who booked tours with EF Tours did not receive a full refund when they attempted to cancel their trip. Students and parents can then sign up directly through the EF Tours website, and submit all payments directly to the company. Can I get my 173,116 Chase Ultimate Rewards points refunded? Upon arrival in my room, I found it to be extremely dirty. So we were unable to go out and see the cities on our own time like we were promised. how to get a full refund from ef tours - tmt-aba.com Now I've fought this as much as I could. I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. Travelers remain able to exchange their reissued COVID-19 Future Travel Voucher up and until the originally stated expiration date for a refund of the amount on the original COVID-19 Future Travel Voucher less $500. The company is known for its strict refund policies and lack of customer service. About Ultimate Break tours Meals, transportation, Tour Directors, pace, customization, and who you'll be traveling with. the unforeseen. Breakfast is provided each day at the hotel, usually continental style, but sometimes with hot offerings just depending on your hotel. as the premier companies. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. She told us we only had five minutes to use the restroom and get back on the bus. General sale starts at 9am . We did not get to select from a menu and were all served the same thing each night, with the exception of those who had special dietary needs. If your original tour needed to be postponed but you have not yet been notified of your Group Leaders decision or been issued a voucher, you may request a voucher or choose the available refund option by calling our Traveler Support Team at 800-665-5364. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. NBC 5 Responds: Tour Company Offers Nationwide Refunds for Canceled I had some incredible experiences in some amazing locations with my only daughter, and I wouldnt trade that for the world. Full list of UK dates. Edited: 11 years ago . how to get a full refund from ef tours - anmolsahota.com A minimum number of 35 or 55 participants (varies by tour) is necessary to qualify for the group rates on which the Discovery Tour is based. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. That means that I will receive less than half that amount back! EF has staff on the ground, 365 days a year, in over 50 countries to assist you in times of need. We were also promised to be able to be in walking distance from our hotels to the big cities in the countries we were staying in however in each country we were at minimum one hour away from the cities. I have a passion for learning and enjoy explaining complex concepts in a simple way. They canceled my flight. Click Registration to join us and share your expertise with our readers.). In spite of these two disastrous group travel experiences with EF Tours, I LOVED organizing and leading tours to Europe. 10 go ahead tours reviews Ideas - yugo.vn how to get a full refund from ef tours how to get a full refund from ef tours Our Travel-Ready Approach | EF Go Ahead Tours Authors Channel Summit. "You can accept a travel voucher with no penalties, or you can accept a refund minus $1,000 per person. It felt like a complete waste of time to travel and waste that many days. Things took a turn for the worse on our last night of the tour, when we stayed at Hotel La Pergola in Rome. Visit the BBB website to find out how to submit a complaint. I just put a downpayment for our trip to Europe next summer. Theme: Newsup by Themeansar. This article was published on February 22, 2019. Even when customers provided evidence of their dissatisfaction, EF Tours refused to issue refunds or only offered partial refunds. When we reached Italy, things changed a bit. I have traveled extensively with Expedia, always buy travel insurance, and am covered for any thing, from war to terrorism, to a pandemic. What EF products can a COVID-19 Future Travel Voucher be applied to? Four students are continuously placed in rooms meant for two people. Now it wont refund my $3,606. It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. Our Tour Director said it was because London is a melting pot of cultures, but our group didnt buy that. Wherever you are, were thereand we understand that, in todays ever-changing world, travelers are looking for more flexibility than ever before. If it concerns you, definitely mention it to the teacher. Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? EF Educational Tours Reviews | Read Customer Service Reviews of www I would never recommend dealing with EF tours or there insurance company. The purpose of this article is to provide a step-by-step guide on how to get a full refund from EF Tours. Flights Cost, airlines we use, booking flights, baggage, requests, and managing your flights. They also promise to have the lowest price on the market for this type of travel. Toll-free 1-877-974-7462 ext. OH man! If you change your mind, you have 60 days to receive a refund of all money paid (including your deposit! Welcome to Chaotically Yours. Two meals a day are included in the cost of a trip with EF Tours. First, was the chance to rebook the tour at no additional cost to any cities offered . During our first night there we had a lovely traditional French meal of chicken with mushroom sauce in the back room of a small picturesque cafe with a ton of ambiance. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. The tiramisu cooking class in Rome was not optional for our group for some reason. About Ultimate Break tours Meals, transportation, Tour Directors, pace, customization, and who you'll be traveling with. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Proudly powered by WordPress Have had 2 separate travel experiences with EF. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. Once I realized that time would be much more limited at every destination than I expected it to be, the trip went much more smoothly. We knew going into this tour that our itinerary would be extremely hectic. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . We found that that number was not quite accurate for us, especially if we ever wanted to stray from the planned meals that EF Tours had set up for us. It can be used for all components of the tour booked through EF prior to departing on tour including the deposit, program price, the optional Global Travel Protection plan, optional excursions, optional extensions, and rooming supplements. Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. hodgetwins tour Adjustment to EF Atm Deposit. If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. How to get Ed Sheeran tour tickets, pre-sale details, prices and full But on her return flight, one of the legs, on Flybe from Paris to Manchester, England, mysteriously vanished. Local 1-317-582-2658 or Toll-free 1-866-887-7148. As a result, the plaintiffs and thousands of others have suffered "direct and consequential financial damage . No one wanted to be the person that made us late. EF Tours not a good company - Paris Forum - Tripadvisor While the teacher recruiting students is designated as your group leader, they dont actually lead the tour once you start traveling. We also found that we frequently needed to buy water to stay hydrated in the high temperatures of Italy during the summer, and at most of the locations we visited, water was marked up quite a bit. If you happen to wander around the Charles River, it is worth of walking toward the Zakim Bridge and stopping by North Point Park. He went as part of a group of senior high school students on a school sponsored trip. Five families who are very angry with EF Educational Tours have. Things started off poorly when our tour guide was an hour late to meet us at baggage claim and then our bus was over another hour late to pick us up at the airport. If you do not, allow another business day for your funds to appear in your account. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Seems a little steep for cancelling a trip that is still almost 2 years away. Consumers who booked domestic trips through the EF Explore America tours program should call 888-333-9756 to request a refund. Politeness. EF Tours charged $114 USD to each participant. :? If you wanted a refund, there was a fee. On our way to Rome, our guide added a stop in Ovierto, a beautiful small town with picturesque views, wonderful dining and great little shops which we enjoyed immensely. Though not quite as refined as the Hiltons, and a little slap-shot with the furniture, we found this place to be clean and welcoming. They also charged me $189 for insurance I declined. consumer advocate is called the three Ps., WHAT YOU CAN DO WHEN YOUR TRAVEL COMPANY WON'T SEND YOUR REFUND. Some days our tour guide would set up a lunch option for us, having arranged a preset menu and price with a local restaurant. How do I fix this $499 mistake? We were able to marvel at the unparalleled artwork inside St. Peters Basilica in the Vatican. EF has the group leader/teacher set up deadlines for signing up to go on the trip, sometimes including small discounts to encourage enrollment. I did purchase it actually! Create an account to follow your favorite communities and start taking part in conversations. how to get a full refund from ef tours; how to get a full refund from ef tours. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. There were no linens or towels available to him whatsoever.
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