Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. If we're asked to step in to help, we may ask the buyer to return the item to you. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. ("free returns" or "buyer pays"). On the next page you'll see the refund amount. Ebay has a 30 day money back guarantee that is available on most all items sold here. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Some purchases inspected under Authenticity Guarantee are considered final sale. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Save the label to your desktop or mobile device. Well which one is it? Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. I also sent the manufacturers specifications which show compatibility. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Otherwise you can consider this closed - nothing more for you to do. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); document.write ("?zoneid=2"); We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. You can choose to add a message to the buyer. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Returns not accepted is outdated online. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). Enter the amount you wish to offer the buyer. As you may already know or will find out after watching this . if (document.context) document.write ("&context=" + escape(document.context)); If the customer wants to return your item bad enough regardless of the real reason for the return. You can see it on the listing if it qualifies. Start a return. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. In the wrong place? Your reply explains just the opposite. Keep in mind that some returns can remain open for up to 35 business days. eBay Will Not Back Your Return Policy - YouTube On our second correspondence the buyer replied, "unfortunately doesn't work for me. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. A few days later I receive a not as described PayPal claim. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. eBay Money Back Guarantee policy Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. Refunds and billing for return shipping costs If the item is returned used or damaged, you may qualify to give the buyer a partial refund. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Also this makes the process require the buyer send the item back instead of filing a claim. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. I recently asked eBay this exact same question. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. If we're asked to step in to help, we may ask the buyer to return the item to you. You don't accept returns in your policy and the buyer changed their mind about a purchase. There is no more seller protection. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery if (!document.MAX_used) document.MAX_used = ','; If you're responsible for return shipping. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. The seller claims the item is not compatible with his mobile device. You can't deduct the original shipping cost from any refund amount. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Open a Disput. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). For more information about buying and selling internationally, please see our policies on International selling and International trading. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. You can also use this option if you want to offer to let them exchange the item. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Now I just have to hope he actually sends back the keyboard instead of bricks. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. if (document.mmm_fo) document.write ("&mmm_fo=1"); Evidence of successful delivery to the authenticator Read our most popular questions and answers about handling return requests from your buyers. Something went wrong. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Return an item for a refund | eBay Select. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. This isn't working for me. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide.
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